Trigger

Select a trigger

Choose what starts this workflow

Tickets

Configuring

Choose an action in the panel — selected criteria will appear here.

Action

Assign owner

Route to Support · Tier 2 queue

Routing

Action

Update record

Update a field on a CRM record.

Updates

Action

Create reminder

Follow up in 2 hours if still open

Reminders

Action

Hand off to owner

Notify account owner · Internal email

Handoffs